Programme Manager

Claire first joined Parents 1st in 2010 after applying for the post of Service Manager, Claire was so enthusiastic about this new exciting new support for expectant parents that she wrote in her application that if she wasn’t offered the job she would love to be a volunteer! Claire has been part of the development of the local programme from the earliest stages, the first cohort of volunteers were in the middle of their taster course when she began her post. So this has included designing forms, policies and procedures, content of the training, the peer supporter role and more. It has been a real journey and Claire has learnt much along the way from those she has worked alongside.

While in her role at Parents 1st Claire has completed the Level 3 City and Guilds Award in working with Parents alongside the first cohort of volunteers and went on to obtain her A1 Assessors qualification. Claire has also taken a lead in the breastfeeding peer support training and has completed the Unicef Breastfeeding Management and Train the Trainer courses.

Prior to Parents 1st Claire has a history of employment relating to community development, regeneration and volunteer or community based training. This has mainly been in Thurrock, an area that Claire knows well having grown up there although it has also included roles in Somerset and Surrey. Claire has a degree in Psychology and several qualifications relating to teaching adults.

In her role as Programme Manager Claire has responsibility to maintain an overview of all elements of the local programme, to ensure it is coordinated, developed and delivered to high standards and monitored and evaluated effectively. This includes offering supervision and support to volunteers and staff, acting as a safeguarding lead, involvement with training and assessing, ensuring data is collated effectively for monitoring and evaluation purposes, supporting funding applications etc. Claire also still enjoys meeting expectant parents during initial assessment visits as this always brings home that feeling she first had about how important this type of peer support during pregnancy is.